Technical Support Engineer — L1
Operations
Job reference: JOB-91
Remote friendly
Overview
Circuvent builds connected Smart Home products and the enterprise software suite that runs alongside them. You will work directly with the founding team, ship to real users, and see your work in production quickly.
The first person a customer reaches. You will triage, resolve what you can, and escalate the rest with enough detail that nobody has to ask the customer twice.
Roles this fits
Common backgrounds: Operations, Full time, 0–2 years.
What we look for
- B.Tech / B.E. / Diploma in CSE, IT, ECE or related
- 0-2 years in technical support or a service desk
- Patient and clear in writing — most of this job is written
- Comfortable following a runbook and knowing when it does not apply
Skills. Troubleshooting, Ticketing, Customer Communication, Networking Basics, Documentation, SLA Management.
Apply for this role
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