Technical Support Engineer — L2 (Escalations)
Operations
Job reference: JOB-92
Remote friendly
Overview
Circuvent builds connected Smart Home products and the enterprise software suite that runs alongside them. You will work directly with the founding team, ship to real users, and see your work in production quickly.
Take what L1 cannot resolve — reproduce it, find the cause, and either fix it or hand engineering something they can act on immediately.
Roles this fits
Common backgrounds: Operations, Full time, 1–4 years.
What we look for
- B.Tech / B.E. in CSE, IT, ECE or related
- 1-4 years in technical support, ideally on a hardware or IoT product
- Comfortable reading logs, querying a database and using an API client
- Able to write a defect report an engineer does not need to clarify
Skills. Log Analysis, SQL, API Testing, Root Cause Analysis, Postman, Linux, Escalation Management.
Apply for this role
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