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Technical Support Engineer — L2 (Escalations)

Operations

Job reference: JOB-92

Remote friendly

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Overview

Circuvent builds connected Smart Home products and the enterprise software suite that runs alongside them. You will work directly with the founding team, ship to real users, and see your work in production quickly. Take what L1 cannot resolve — reproduce it, find the cause, and either fix it or hand engineering something they can act on immediately.

Roles this fits

Common backgrounds: Operations, Full time, 1–4 years.

What we look for

  • B.Tech / B.E. in CSE, IT, ECE or related
  • 1-4 years in technical support, ideally on a hardware or IoT product
  • Comfortable reading logs, querying a database and using an API client
  • Able to write a defect report an engineer does not need to clarify

Skills. Log Analysis, SQL, API Testing, Root Cause Analysis, Postman, Linux, Escalation Management.

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