Customer Support Lead
Operations
Job reference: JOB-93
Remote friendly
Overview
Circuvent builds connected Smart Home products and the enterprise software suite that runs alongside them. You will work directly with the founding team, ship to real users, and see your work in production quickly.
Run the support function day to day — the queue, the rota, the quality of replies, and the reporting that shows where the product keeps hurting people.
Roles this fits
Common backgrounds: Operations, Full time, 2–4 years.
What we look for
- B.Tech / B.E. / Bachelor's degree with support experience
- 2-4 years in support, including some time coordinating others
- Comfortable with SLA, CSAT and backlog reporting
- Willing to take the difficult call yourself
Skills. Team Leadership, SLA Management, CSAT, Escalation Management, Reporting, Process Improvement.
Apply for this role
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